Refund and Cancellation Policy
Last updated: 27 August 2026 · guestchecknow.co.za
GuestCheckNow is a software-as-a-service (SaaS) platform for short-term rental hosts. Hosts use it to share access codes, welcome notes, directions, documents and digital check-in forms with guests, and optionally to collect a deposit or stay payment from the guest.
1. Two kinds of payment
- Host subscriptions are paid to GuestCheckNow for use of the software.
- Guest stay payments (deposit and/or full payment) are charged to the guest on behalf of the host. GuestCheckNow provides the checkout; the host is the merchant of record for that stay.
2. Host subscription pricing
| Plan | USD | ZAR | Includes |
|---|---|---|---|
| First month (trial) | $0 | R0 | 30 days full access |
| 5 months | $60 | R1 100 | First property, first 2 rooms |
| Annually | $110 | R1 999 | First property, first 2 rooms |
| Each extra property | $110 / year | R1 999 / year | Same annual rate |
| Each extra room (from 3rd) | $15 / year | R270 / year | Not pro-rated |
Guests do not pay GuestCheckNow a software fee. Guest access is free.
3. Cancelling a host subscription
Email info@guestchecknow.co.za from the account email, or use in-app account settings where available. We confirm cancellations within two business days.
- Trial: cancel at any time during the 30-day trial. No charge is taken.
- Paid plans: cancellation stops the next renewal. Access continues until the end of the period already paid.
- We do not auto-charge the next period after a confirmed cancellation.
4. Refunds on host subscriptions
- Cooling-off: a full refund is available within 7 days of a paid subscription charge if you have not made material use of the service (for example, you have not sent live guest links or collected guest payments).
- After 7 days: prepaid time is generally not refunded, because the software is a digital service supplied immediately.
- Duplicate or incorrect charges: refunded in full once confirmed.
- Service failure: if GuestCheckNow is unavailable for a prolonged period and we cannot restore access, we will refund the unused portion of the current paid period.
- Extra-room fees are not pro-rated and follow the same 7-day cooling-off rule.
Approved refunds are returned to the original payment method, usually within 5–10 business days depending on the bank or card scheme.
5. Guest stay payments (deposit / full payment)
Amounts, due dates and cancellation rules for a stay are set by the host, not by GuestCheckNow. They should match the host’s listing on Airbnb, Booking.com or their own terms.
- A guest who wants a refund must contact the host first.
- If the host agrees, the host emails info@guestchecknow.co.za with the booking reference and we process the refund through Paystack to the original method.
- GuestCheckNow does not keep guest stay funds as our revenue. We do not deduct a GuestCheckNow software fee from the guest charge.
- If a guest booked on Airbnb or Booking.com, that platform’s cancellation policy may apply instead of, or in addition to, this page.
6. Chargebacks
If a cardholder disputes a charge, we will investigate with Paystack and the host. Please contact us before filing a dispute so we can refund a valid claim faster.
7. How to request a refund
Email info@guestchecknow.co.za with:
- your name and the email on the account or booking
- the payment date, amount and Paystack reference if you have it
- whether it is a host subscription or a guest stay payment
- the reason for the request
We respond within two business days.
8. Contact
GuestCheckNow
Email: info@guestchecknow.co.za
Website: https://guestchecknow.co.za